Joni Eareckson Tada 
talked recently about her own experience of receiving the well-meaning, but unhelpful words of friends shortly after her diving accident that left her paralyzed. Then she gave some advice on how to help those who are hurting (emphasis added). It's priceless.
Q: When you were in the hospital room, in despair about becoming
 a quadriplegic through your diving accident, were some comments people 
made—with good intentions—hugely irritating? 
I had many well-meaning friends my age who said well-meaning things, 
but they were uninformed because the Bible says weep with those who 
weep. Many friends would say to me, from Romans 8:28, “Joni, all things fit together to a pattern for good.” Or, from James 1:3,
 “Welcome this trial as a friend.” Or, from Romans 5, “Rejoice in 
suffering.” These are good and right and true biblical mandates, but 
when your heart is being wrung out like a sponge, sometimes the 16 good 
biblical reasons as to why all this has happened to you sting like salt 
in the wound. When people are going through great trauma, great grief, 
they don’t want answers. Because answers don’t reach the problems where 
it hurts in the gut, in the heart. 
Q: What does help? 
When I was a little girl, I remember riding my bike down a steep 
hill. I made a right-hand turn. My wheels skidded out on gravel and I 
crashed to the ground. My knee was a bloody mess. My dad comes running 
out. I’m screaming and crying. Although I didn’t ask why, if I had, how 
cruel it would have been for my father to stand over me and say, “Well, 
sweetheart, let me answer that question. The next time you’re going down
 the hill, watch the steepness, be careful about the trajectory of your 
turn, be observant of gravel.” Those would all have been good answers to
 the question, “Why did this happen?” But when people are going through 
great trauma and great grief, they don’t want to know why. They want 
Daddy to pick them up, press them against his chest, pat them on the 
back, and say, “There, there, sweetheart, Daddy’s here. It’s OK.” When 
we are hurting, that’s what we want. We want God to be Daddy: warm, 
compassionate, real, in the middle of our suffering. We want fatherly 
assurance that our world is not spinning out of control. 
Q: When you were in the hospital, what from your friends did sink in? 
One night my high school friend Jackie, with whom I shared boyfriends, 
milkshakes, and hockey sticks, came into the hospital late one night, 
like 2 in the morning, past visiting hours. The nurses were on break. No
 one was in the hallway. She crept up the steps of the hospital, snuck 
in the back way, came into my six-bed ward. I was with five other 
spinal-cord-injured girls who were all asleep. My friend came sneaking 
into the room, crawling on her hands and knees. She came over to my bed,
 stood up slowly, and lowered the guard rail of the hospital bed. Just 
like high schoolers will do on pajama sleepovers, she climbed into bed 
next to me, snuggled real close, and softly began to sing: “Man of 
sorrows, what a name. For the Son of God who came, ruined sinners to 
reclaim. Hallelujah, what a Savior.” 
Hallelujah … I get choked up thinking about it 
45 years later. She gave me something that night that was priceless. She
 helped me encounter Jesus Christ in a warm and personal way. That’s how
 precious the body of Christ is to healing the hearts of those who are 
hurting, to come up close to them, to infuse into their spiritual veins 
life, hope, healing, health. That’s what Jackie gave me that night. She 
gave me Jesus in a real and personal way. That’s really what I needed. ... Don’t you dare be caught rejoicing with 
those who weep. Weep with those who weep.
HT: 
JT 
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